Frequently Asked Questions (FAQs)

Nationwide Shipping and Local Delivery

1.      Do you offer Local Pick Up and Delivery?

Yes, we do! We will arrange with you the appropriate delivery method. We usually deliver on Tuesday and Thursday evenings and on Saturdays mid-day in Westmoreland.

2.      What is your ordering processing time?

If we have the product in stock and available, we will deliver or ship within 1-2 days.  If we need to make your product, it can take between 7-14 days.

Returns

1.      Can I return my purchase?

If for any reason you are not satisfied, we are happy to exchange or refund the credit card used for the purchase. Returns and exchanges must be made within 30 days of receipt. To return your purchase, contact us at info@gonecountrycandles.com.

 

2.      Who Do I Contact Regarding Questions on My Order?

Please contact info@gonecountrycandles.com.

Product FAQs

  1. Do you make custom candles? Yes, please visit our fragrance list and let us know what we can make for you. We also offer wholesale services and private labeling for unique events or for vendors. We also can pour your favorite fragrance in your own personal vessel (dough bowl, jar, etc.).

  2. What is your wax composed of? We use Ceda Serica® coconut apricot candle wax formulated for candles! This unique proprietary wax gives excellent throw, glass adhesion, and can be poured with a single pour. This wax is toxin-free, paraben and phthalate-free, gluten-free, and is FDA approved. 

  3. Do you use lead wicks? No. The consumer Product Safety Commission (CPSC) voted unanimously to ban the manufacture and sale of lead-cored wicks and candles with lead-cored wicks in October of 2003. Gone Country Candles uses cotton braided wicks, which are individually chosen based off fragrance and vessel combination.

  4. Why do some candles use more wicks than others? The number of wicks used in a candle is based off several factors such as the size and shape of the vessel. Some of our larger sized vessels have multiple wicks to ensure you are getting optimal fragrance throw and burn time.

  5. Does Gone Country Candles test on animals? No, all our products are cruelty-free. We do not test our products or ingredients on animals.

  6. Are your products formulated with non-toxic ingredients? All our products are 100% cruelty free and vegan friendly - this is extremely important to us! We promise to offer fragrance oils and wax that are: Phthalate Free, Paraben Free, Contain no Fillers, Include Quality Ingredients, Ethically Sourced, Cruelty Free.

  7. Is there a proper way to burn your candles? Yes! A candle burn is affected by several factors including size and shape of vessel, wick, fragrance oil, temperature/draft in the room, etc. The key to achieving the perfect burn is to always allow your candle to completely liquefy across the top before blowing it out to avoid tunneling. Before each burn, make sure your wick is trimmed to ¼”. Do not drop debris, like matches or wick trimmings, into the wax. Do not place your burning candle on sensitive or uneven surfaces. Discontinue burning your candle when about ½” of wax remains.

  8. What is the best way to clean out leftover wax? After your candle is completed, our glass vessels and metal lids can be up cycled for household use but are not intended for food or beverage use. To remove excess wax, simply place the jar in the freezer. After a few hours you should be able to knock out the leftover wax with a blunt object. Our containers are perfect for plants, jewelry, or catchalls!

  9. What is the proper way to use a diffuser? Do not place your diffuser on sensitive or uneven surfaces. To refresh the fragrance, simply flip the reeds. Please remember to always flip the reeds over a paper towel and wipe the bottle to ensure no oil drips onto your surface.

  10. How long do your candles burn? There is a lot that goes into the quality of a candle- from ingredients to the fragrance, and most importantly, burn time. Candle burn time means how long your candle will last, from the first burn to the last light. There are many varied factors that affect burn time, including size, type of ingredients, and candle care. The burn time for candles is calculated based on the size, weight, and the type of wax a candle is made of. Not all candles are made equal, and what goes into a candle affects not only how long, but how well it will burn. Candles poured using soy wax have a lower melting point than other types of wax, allowing a longer, cleaner, and even burn. Using soy wax also ensures that little to no residue is left on the sides of the candle vessel as it is burning. Larger candles, such as a three wick, have a longer burn time than one wick candles. Smaller candles (like a votive) make great decorative accents and are good for trying new scents but have the shortest burn time. While candle ingredients, quality, and size are major determining factors of burn time, you can also take extra steps to ensure your candle lives its life to the fullest. Always trim your candle wick to ¼ inch before each burn, especially before the first light. This step is super important to ensure a clean, even burn! After your candle is lit, make sure to let the wax melt all the way to the edges, and allow the candle to cool completely after blowing out the flame. Lastly, be mindful of wind, air conditioning, or fans in your home, as annoying drafts can make your candle burn faster, decreasing the burn time. For example, a candle placed in your home office may last longer than one placed right under your living room ceiling fan. Our signature candles are a great option to fill any room in your home with fragrance. Allow your candle to burn 2-3 hours at a time to ensure a clean, even burn. Large Infinia, 60-70 hours. Medium West Coast, 40-50 hours. Charlotte Tin, 15-20 hours.

  11. Do scented candles produce more soot than unscented candles? The oils found in certain fragrances may slightly increase the small amount of soot produced by a candle, but wick length and flame disturbance are the primary factors that impact sooting in a properly formulated candle.

  12. Is candle soot harmful? No. The minuscule amount of soot produced by a candle is the natural byproduct of incomplete combustion. Candle soot is composed primarily of elemental carbon particles and is like the soot given off by kitchen toasters and cooking oils. These everyday household sources of soot are not considered a health concern, and are chemically different from the soot formed by the burning of diesel fuel, coal, gasoline, etc. The production of candle soot can also be minimized in the following ways:  Trim the wick to ¼ inch before every use to promote proper flame height, place the candle away from drafty areas to avoid flame flickering, and ensure that the wax pool is free of debris.

  13. What chemical reaction occurs when a candle burns? When you light a candle, the heat of the flame melts the wax near the wick. This melted or liquid wax is then drawn up into the wick by capillary action. The flame’s heat vaporizes the liquid wax to produce water vapor and carbon dioxide (the same byproducts that humans produce when exhaling).

  14. Are scented candles triggers for asthma or allergies? Although millions of Americans extensively use scented candles without any negative effects, it is always possible that a particular fragrance might trigger a negative reaction in a small percentage of sensitive individuals. Individuals with known sensitivities to specific fragrances may want to avoid candles of those scents. In addition, consumers should remember to burn all candles, whether scented or unscented, in a well-ventilated area.  

  15. Are scented candles safe? Consumers can be confident that a well-made and properly burned candle, whether scented or unscented, will burn cleanly and safely. Although there are no known health hazards associated with the use of scented candles, unfounded concerns about the safety of manufactured fragrances vs. “natural” fragrance materials and essential oils continue to populate the media. The fragrances approved for candle usage – whether synthesized or “natural” – do not release toxic chemicals.